Terms of service

These terms apply when you use Imperial Bookings: as a barber or shop running your business on it (“shops”), as a member of a shop's team, or as a client booking an appointment. By creating an account or making a booking you agree to them. If you use Imperial Bookings for a business, you agree on behalf of that business.

• Give accurate information and keep your password safe. You're responsible for activity on your account.
• You must be at least 16 to create an account.
• Shop owners decide who joins their team and what role they have, and are responsible for their team's use of the shop's account.

• Your services, your relationship. Appointments are agreements between you and your clients. You set your prices, policies and cancellation rules, and you're responsible for honouring them and for the services you provide.
• Your content. You keep ownership of the photos, text and other content you add. You give us permission to host and display it so we can run your website and booking pages. Only upload content you have the right to use.
• Your clients' information. You control your client records and are responsible for having a lawful basis to collect and use them. We process them on your behalf as described in our privacy policy.
• Messages to clients. Booking confirmations and reminders are sent on your behalf. Only send marketing to clients who have agreed to receive it.

When you book, you're making an appointment with the shop, not with Imperial Bookings. The shop's own policies — such as cancellation deadlines, deposits and late-arrival rules — are shown before you confirm and apply to your booking. Questions about an appointment, a refund or the service itself should go to the shop.

• Plans. Paid plans are billed monthly in advance through Stripe until cancelled. You can change or cancel at any time from your billing settings; when a paid plan ends, your account continues on the Free plan. Fees already paid aren't refunded unless the law requires it.
• Price changes. We'll give you at least 30 days' notice before changing the price of your plan.
• Online payments from clients. If you turn on deposits or prepayment, payments are processed by Stripe under Stripe's own terms, into your own Stripe account. Stripe's processing fees, and any platform fee shown on our pricing page, are deducted from those payments. Refunds and disputes are handled according to your policies and Stripe's rules.

Please don't use Imperial Bookings to:

• break the law, or infringe anyone's rights;
• publish anything misleading, hateful, or that impersonates someone else;
• send spam, or collect information from people without their permission;
• probe, overload or interfere with the service or other people's accounts.

We may remove content or suspend accounts that break these rules, and will tell you why unless we're not allowed to.

We work hard to keep Imperial Bookings available and your data safe, and we keep improving it — which means features may change. If we remove something significant from a paid plan, we'll tell you in advance.

The service is provided “as is”. To the extent the law allows, we aren't liable for indirect or consequential losses (such as lost profits or missed appointments), and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that can't be limited.

You can stop using Imperial Bookings at any time, and shop owners can delete their shop. We may suspend or close accounts that seriously or repeatedly break these terms. After an account closes, we delete its data as described in the privacy policy.

We may update these terms; if a change materially affects you, we'll let account holders know before it takes effect. Questions about these terms? Contact us at our contact page.